Customers today expect a fast, problem-free, affordable delivery service. If they don’t get it, they won’t shop with you again. So, delivery is a key factor to your online company’s success. Here, we’ll look at why delivery service has become so important.
It helps to meet customer demand
The change in delivery expectations started happening back in 2013. That’s when e-commerce started really taking off. Since then, it’s continued to grow, with more people than ever before choosing to shop online. This boom in e-commerce started to see a number of delivery changes. Companies such as Amazon set the pace by introducing next and same-day shipping.
It helps you keep up with the competition
As delivery services have improved so much over the past few years, customers do expect a fast, affordable, and problem-free experience. If your business isn’t able to meet these expectations, they’ll have no problem turning to your competitors.
It’s tied with customer service
These days, delivery is tied in with customer service. So, customers expect you to go above and beyond when it comes to getting your goods shipped out to them. Poor delivery service is considered poor customer service – something that’s never good for business! So, if you aren’t currently seeing your delivery as an important factor in customer service, you could be losing a lot of potential business.
It encourages repeat customers
Surveys have shown that if a business provides a poor delivery service, customers won’t return. It really is that important. So, if you’re looking to retain your customers, you’ll want to make sure your delivery process is seamless.